Superpets

AI Pet Superhero Maker

Support Center

How can we help you?

Find answers to common questions below, or reach out to us directly. We're happy to help.

Frequently Asked Questions

How do credits work?

Each credit generates one AI superhero portrait of your pet. When you start a generation, you can choose to generate 1, 2, 4, or 8 images at once — each image uses one credit. New accounts receive 5 free credits on signup, no payment required.

Do credits expire?

No, credits never expire. Any credits you purchase or earn stay in your account indefinitely. Use them whenever you're ready — there's no time pressure or subscription required.

How do I earn free credits?

You can watch short rewarded video ads to earn up to 5 free credits per day. Tap the "Watch Ad" button on the Credits screen inside the app. Credits are added to your balance immediately after each ad.

My generation failed — what happened to my credits?

If your AI generation fails for any reason, your credits are automatically refunded to your account. You should not lose credits for unsuccessful generations. If you believe credits were incorrectly deducted, please contact our support team.

Which pets work with Superpets?

Any pet! Superpets works best with dogs and cats, but you can use photos of birds, rabbits, hamsters, reptiles, horses, and more. For best results, use a clear, well-lit photo where your pet's face is fully visible.

How do I save or share my superhero portrait?

After your portrait is generated, tap Save to download it to your camera roll, or tap Share to send it directly to Instagram, TikTok, WhatsApp, or any other app. You can also revisit past generations anytime from the History tab.

How do I view my past generations?

All your previous superhero portraits are saved in the History tab at the bottom of the app. Tap any card to view the full image, re-download, or share it again.

I made a purchase but didn't receive my credits.

First, try closing and reopening the app — purchases sometimes take a moment to process. If credits still haven't appeared, tap Restore Purchases on the Credits screen. If the issue persists, please contact us at support@superpets.fun with your order confirmation and we'll resolve it promptly.

How do I request a refund?

For iOS, refunds are handled directly by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund. For Android, visit the Google Play order history in the Play Store app. You can also reach out to us and we'll do our best to assist.

Is my pet photo stored permanently?

No. Your original pet photo is used only to generate the superhero portrait and is not stored permanently on our servers. Your generated images are saved securely so you can access them in your History tab.

How do I delete my account?

To delete your account and all associated data, please email us at support@superpets.fun with the subject line "Account Deletion Request". We'll process your request within 7 business days.

Still need help?

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Email Support

Send us a message and we'll get back to you as soon as possible. Include your device model and a description of the issue for the fastest resolution.

support@superpets.fun

We typically respond within 1–2 business days.